Terms & Conditions
Terms & Conditions
- Introduction and definitions
www.dreamztime.com (referred to as “site” or “website”) is owned and operated by Dullu Enterprise Ltd trading as Dreamztime (referred to as “The Company”/”We”/”Us”/”Our”), a company registered in England and Wales under company number 10045328 and with our registered office at 23 The Frithe, Slough SL2 5SY; business address 275 Oxford Road, Reading, Berkshire, RG1 7PY and is currently VAT registered.
Please read these terms and conditions carefully before purchasing our products and services or booking appointments through this website. By purchasing our products and services or booking an appointment, you (referred to as “The Customer”/” You”/” Your”) agree to be bound by these terms and conditions. If you disagree with, or are not willing to be obligated by Our Terms of Business, please do not purchase products or services from us.
Nothing in this agreement shall affect your statutory rights as a customer and it is your responsibility to ensure all details provided to Us are correct, complete and accurate to the best of Your knowledge and ability.
- Changes to Our Terms
The Company has the right to change, add or remove any or all of these terms at any time and each such changes shall take effect immediately upon publishing.
Your continued use of this site and purchase of services or products through this site or in person following changes to these terms and conditions will mean that you accept those changes. Please check the terms before every appointment booking. If we make any amendments to our terms while we are providing a product or service to you, we shall notify you of any such amendments that may affect the product or service we provide to you.
- Privacy Policy
Registration and other information provided by you is subject to our Privacy Policy and shall only be used in accordance with it. For more information, please read our Privacy Policy (please make the phrase “Privacy Policy” a clickable link leading to our privacy policy page)
- Age Restriction
You shall not book services from our site if you are under the age of 18 years old because as such you do not have the legal ability to enter into a binding contract.
- Acceptance of Order
These terms and conditions form a legally binding agreement between you and us only upon our acceptance of order issued to you in writing or by email or upon contacting you to confirm we are able to provide the products or services to you.
In cases where our services and products are purchased by a third party (which includes but is not limited to builders, contractors, interior designers or any other person who is acting for or on behalf of the customer) then the third party will be held responsible and liable under the agreement.
- Provision of Services
6.1. We will provide the products and services to you from the date agreed between us until the estimated completion date set out in the order.
6.2. We will make every effort to complete our service to you within the agreed time unless there is a delay caused by an event outside of our control.
6.3. We may request or collect certain information that is needed for us to be able to provide our services and products, for example, your property address, contact information and room measurements. If you do not, after being asked by us, provide us with this information, or you provide us with incomplete or inaccurate information, we may apply additional charges of a reasonable amount to cover any additional work that arises or we may suspend our services by giving you written notice. We will not be responsible for any delay or non-action where you have not provided the information we requested. If we suspend our services under this clause, you shall not be liable for suspended services, however you will still be liable for payment of any invoice we have already issued to you.
6.4. It may be necessary for us to suspend a service due to technical issues or events outside of our control or to make improvements agreed between you and us verbally or in writing. In any such circumstances we will contact you to make you aware in advance of any suspended services, unless the suspense is caused by an emergency. You will not be asked to pay for any suspended services under this clause, however you will still be liable for payment of any invoices that have been previously sent to you.
6.5. If you do not pay us for products and services within the agreed time, we may suspend our services with immediate effect until payment for the outstanding amount has been made, unless you are disputing any invoice already sent to you.
6.6. As we will design a product for you or supply a product to you as part of our services (such as drawings, 3D models, any other digital content or any type of product whatsoever), we shall retain ownership of the copyright, design right and all other intellectual property rights in such product and any drafts, drawings or illustrations we make in connection with our service to you.
- Exclusions to Our Services
Our services do not include any of the following:
7.1. Re-decoration, tiling, flooring and building work of any description or removal/disposal of old units, unless specified in the order.
7.2. Disposal of any waste material, packaging or any unwanted appliances
7.3. Installation of appliances, plumbing, gas fitting and electrics.
- If There Is a Problem with Our Services
8.1. In the unlikely event that you are not satisfied with our products or services:
8.1.1. please contact us and let us know as soon as reasonably possible
8.1.2. please allow us a reasonable amount of time to rectify or repair any issues
8.2. As a Consumer, you have legal rights in relation to services not executed with due skill and care, or relating to materials that are defective or not as described. You can obtain advice about your legal rights from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
8.3. Before we begin to provide our services to you, you may cancel the services under the following conditions:
8.3.1. if you cancel an order and you have made any payment in advance for services that have not been provided to you, we will issue a refund to you
8.3.2. if you cancel an order for services and we have already started work on your order by that time, you will be liable for payment of any costs we incurred by us in starting to manufacture your products, and this cost will be deducted from any refund do to you. If there is no refund due to you, we will send you an invoice for the costs incurred by us in starting work on your order. Should you have to cancel an order due to us not complying with these Terms (unless an event outside our control has occurred), you will not be asked to make any payments.
- Customer’s Responsibilities
9.1. It is your responsibility to check carefully the proposed design, layout and measurements to make sure it is correct and meets Your requirements (an additional charge may have to be made if you request alternations or any additions to the design).
9.2. It is your responsibility to give reasonable access to the premises and/or notify Us of any access issues to the property within a reasonable amount of time.
9.3. It is your responsibility to notify our technical surveying team of the location (if known) of any hidden pipes or wires that may affect the proposed layout or installation process.
9.4. It is your responsibility to move any fragile or valuable items which could be damaged when carrying new units/appliances into the property.
9.5. Shortages or damages to the supplied products should be notified to the company within a reasonable time (up to 5 working days) by telephone on or after receipt.
9.6. It is your responsibility to ensure that where necessary any planning consents are obtained as set out by the local authorities building regulations in respect of any goods and services provided under this agreement.
- Contract Termination
10.1. Any goods you purchase from us are made to order and cannot be resold by the Company as there is no available market. As such these are made to your specifications and are personal to you and pursuant to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Regulation 28(b) they are exempt from the requirement to provide a 14-day cooling off period.
10.2. Once these goods are ordered, you may not cancel the contract unless We agree and the manufacturing process for Your goods has not commenced. If the manufacture of the goods has commenced, we reserve the right to retain 50% of the contract value.
- Prices and Payment
11.1. Payment may be made in cash, by credit/debit card or bank transfer.
11.2. The deposit required by the company at the time of order is 50% of the total order value, 25 % on delivery of material and balance amount on completion of the work. The rest is due upon completion of our work.
11.3. We provide wide range of finance option.
11.4. All prices exclude VAT, unless stated otherwise.
- Installation dates
12.1. The Company will contact the Customer to arrange installation dates based on the latest information supplied to the company by our suppliers, and therefore can be subject to change.
12.2. Any changes to the content of your order made 14 days prior to the originally agreed delivery or installation date may result in change of your delivery or installation date.
12.3. If you are unable for whatever reason, to take delivery of your goods on the confirmed delivery date, you must notify the company beforehand otherwise we reserve the right to charge you for any subsequent delivery costs.
- Title to Goods
13.1. The title to and property in the goods shall remain with the Company and shall only be transferred to the Customer when the Customer has paid the Total Contract Sum in full, together with all other monies due and owing.
- Product and Workmanship Warranty
For your piece of mind, we offer a 10-year warranty on our products and a 1-year warranty on the workmanship subject to the terms below.
14.1. The warranty includes any possible damage that does not arise through improper use.
14.2. The warranty excludes wear and tear, and damage caused by circumstances outside of our control- i.e. the effects of external forces, fire, chemicals, direct sunlight, or water damage.
14.3. To claim your warranty, simply contact us in writing, by telephone or e-mail. To help us assist you in the best, most effective and timely manner we will request a photograph or video of the damaged product or product part.
14.4. Please note, sliding wardrobe systems are equipped with bottom mounted wheels to ensure smooth and easy operation and carry a 10-year rolling gear guarantee. Where the sliding doors are fitted with a soft closing mechanism, the warranty is valid for 3 years after installation. Mirror silvering is guaranteed for 10 years from installation and workmanship is guaranteed for 1 year following installation.
- Products Specification
15.1. Fillers will be placed 50-100 mm by the walls, 100-11omm fillers on the top, 1oo mm base where applicable and possible joints where width or height exceeds 2500 mm.
15.2. Variations may occur in the colour and tone of materials due to their composition. The company cannot guarantee exact colour consistency throughout the range of materials used but will achieve this within an acceptable tolerance.
15.3. Some panels are produced in decorative materials – particularly Gloss finishes – and therefore can be easily damaged and should be protected against marking. The Company is not responsible for any marking caused to any panels after installation.
15.4. Natural wood is used in some of our products and fitted wardrobes. As it is a natural material, there may be slight variations in shades, grains and textures. All timber products change colour over a period of time.
15.5. PVC, laminates and melamine finishes are subject to slight colour changes over a number of years. Laminate worktops with a textured finish give good wear and resistance, also colour fastness and heat resistance up to 120 degrees Celsius. The company cannot be responsible for burn marks caused by items in excess of this temperature. Worktops should not be subject to excessive heat or water as this could cause swelling of the worktop itself and any joints.
- Copyright and Intellectual Property
16.1. Any documents issued to you by us at any time containing text, information, designs, specifications or drawings are confidential and are the property of the Company and shall not be copied, reproduced or communicated to any third party by the customer, their workmen or agents without the prior written consent of the company.
16.2. By entering this agreement, the Customer hereby assigns and transfers all and any intellectual property rights in any images of the Customer’s goods, property or furniture to the Company and authorises and licences the Company to use, in any of its publicity material.
- Survey
17.1. As part of our service, we carry out a technical survey prior to manufacture and installation of our products. Should either party discover any structural, technical or costing issue during or after the survey that may affect the proposed design or installation process, the company or the customer shall provide details of the issue within 7 days of the survey verbally and in writing. This enables you and the company to cancel the Agreement. If the company terminates this agreement under these conditions, any deposit payments made will be fully refunded.
